GPRS

FAQs on Digicel’s GPRS

What is GPRS?
The General Packet Radio Service (GPRS) is a new value added service offered by Digicel that allows information to be sent and received across a mobile telephone network. Digicel’s GPRS solution brings a range of new services and content to subscribers. Basically, this technology enables us to offer you certain services through your phone like surfing the Internet & sending pictures.

What is Digicel Vibes?
Digicel Vibes is our newest suite of services that will allow Digicel customers to access the Internet using your mobile phone. Once a customer has accessed the Internet you will be able to access email, play games, download polyphonic ring tones and surf the Internet.

What are the advantages of this service?
Customers no longer need to have a computer to access the Internet. Customers can now be on the go and access information from the net using their phones.
For example you’ll be able to:

• Browse the web
• Check on your e-mail from your mobile phone
• Send pictures to your friend
• Download music from the net

Is this service available on both prepaid and postpaid ?
Yes. These services are available to all Digicel subscribers as long as you have a GPRS compatible phone.

Can all Digicel Phones access this service?
No. Your handset must be GPRS compatible and you must register for the service. Please click here for a list of Digicel GPRS handsets.

Which phones can access which services?
The following mobile phones can access GPRS services

How much will this service cost?
As a special introductory offer this service will be free until the end of December 2003.

How do I get the Digicel Vibes service activated on my phone?
Call Digicel Customer Care 145 and a Digicel customer care agent will be happy to help you. You will need to be able to provide the agent with the following information:

• Digicel Telephone number
• Phone make and model (e.g. Phone make, Nokia, model 7250)

The process will take approximately 10 minutes; our customer care agent will send you a message which will appear on the screen of your phone (the message will vary based on the type of handset that you have). You will need to save this message as it contains the settings that will allow you to access Digicel Vibes.

How do I get help to use the Digicel Vibes services?
Dial Digicel Customer Care 145 and our customer care agents will be happy to help you.

What Digicel phones are GPRS compatible?
The following is a list of Digicel GPRS phones:
Nokia 6100
Nokia 7250
Nokia 3200
Nokia 3530
Nokia NGage
Siemens SL55
Sony Ericsson Z600
Sony Ericsson P800
Sony Ericsson T310
Sony Ericsson T610

What Digicel phones support Java Games?
The following is a list of Digicel phones that support Java Games.
Nokia 6100
Nokia 7250
Nokia 3200
Nokia 3530
Nokia NGage
Sony Ericsson P800
Sony Ericsson T310
Sony Ericsson T610

What happens if I get a new phone?
If you change your handset, you will need to call Customer Care on 145 and inform them that you have changed your handset and request that they provision this for you. You will need to give them your mobile number and the manufacturer and model of your handset (for example Nokia 7250)

Where can you go to download ring tones & games?
Customers should be able to access the following Wap sites to download ring tones:
http://www.polyphonicringtonez.com/wap
http://tagtag.com/all4u-tones
http://www.ringchoonz.com (For Nokia Phones Only)
http://www.monophonicringtones.com (Ring tones for Sony Ericssons and non-polyphonic phones
http://www.summerston.net/wap/index.wml (For Nokia Phones Only)
http://wap.phonesnacks.com

For Games: (Games may not be free)
http://www.mobileload.com
http://wap.fotia.gr

Customers can also use Search Engines like http://www.google.com from their mobiles or http://www.wapcatalog.com (from a desktop PC) to search for other sites that may be of interest.

I have Digicel Vibes service on my phone but I am still not able to access the internet, what should I do?

1. First check if you are getting a signal on your phone.
2. If there is no signal, power the phone off then power on and try again.
3. If there is no response please call Digicel Customer Care 145 and an Agent will be happy to assist in solving the problem or give information on where one can go to get the problem resolved.

Why can’t my phone go on the Internet when I see the option on my phone?
This may happen because your mobile/GPRS device and Digicel Phone number has not been provisioned for the GPRS service.

Websites and Wapsite listings can be had from any of the following Search engines:
http://www.google.com and http://www.wapcatalog.com

What is Digicel Mobile Web?
Digicel Mobile Web is one of Digicel’s new services that allows you to
Browse the internet from anywhere using your laptop, PC or PDA

• stay in touch by accessing your internet emails
• keep up to date with the latest news and information

Connect to Mobile Web using a GPRS PC card modem in your laptop, PC or PDA
With your mobile phone as a modem you an connect your laptop, PC or PDA using

• Bluetooth
• Infrared
• Cables